This Website belongs to Menina Step Spain, S.L., with address at c/ Castelló 81, 28006 Madrid, with NIF: B-87381406 duly registered in the Mercantile Registry of Madrid, Volume 33997, Book: 0, Folio 188, Section:8, Sheet M611813. (Menina Step Spain S.L.)
For any questions you can contact us by phone: 619257705 e-mail: or the aforementioned mailing address.


Buying in our store is very simple: you just have to choose an item, add it to the basket by clicking on the cart/"buy" icon and process the order, using the payment method you prefer. Any order of our products can be made online through our website (the “Website”) The order process is carried out in the following steps:
Store → Choose product → Choose quantity and size → Buy → Confirmation → Payment method → Delivery information → Complete the purchase

Once the purchase process has been successfully completed, you will receive a confirmation email with the reference number that identifies your order and the summary of the purchase. Please review it and save it as a receipt for what you are buying, for future communications.


Payment can be made by credit card (Visa or Mastercard), PayPal or bank transfer. In the case of payment by bank transfer, the order will begin to be processed once the payment is reflected in our account.

Customers warrant that they are fully authorized to use the payment card. Only persons with the necessary legal capacity to enter into contracts relating to the class of goods and services proposed on this Website may place orders at

By clicking on the "Make purchase" button during the ordering process, the customer declares to fully and unreservedly accept all of these General Conditions of Use and Contract. The data archived by Menina Step Spain, S.L., constitute proof of all transactions carried out between Menina Step Spain, S.L. and their clients. Likewise, once the requested product has been shipped, Menina Step Spain, S.L. will inform by e-mail of said shipment. Menina Step Spain, S.L. will use the email address provided by the customer as part of the subscription to their orders, to send subsequent commercial offers and newsletters. The client may stop receiving these commercial offers at any time by simply sending an email to or through the means enabled for it.

Our prices are indicated in euros. The prices of our products are indicated with all taxes included and as well as the preparation and shipping costs. Participation in preparation and shipping costs is also understood to include all taxes.

Menina Step Spain, S.L. reserves the right to modify these prices at any time. However, the products will be invoiced based on the rates in force at the time of registration of the orders.
Menina Step Spain, S.L. reserves the right to reject any order from a customer with whom there is a dispute or anticipates that it may be a fraudulent purchase.

The client declares to be satisfied with the information and to have accepted these General Conditions of Contract before making their purchase. From the validation of your purchase, Menina Step Spain, S.L. will send you a purchase confirmation email summarizing the completeness of your order (nature of the products shipped, quantity, price).

In case of payment by card, we will send a debit request to the customer's bank; the amount will not be debited from the account until authorization is obtained from the bank. In the event of a bank rejection, the order will be automatically canceled and the customer will be informed by sending an e-mail. In accordance with the legislation in force and for the security and confidentiality of your data, the Website will not store information regarding bank details.

The Website has a secure payment system through the electronic platform of BBVA Menina Step Spain, S.L. You never have access to confidential information relating to the means of payment.

For orders outside the European Union, the Canary Islands, Ceuta, Melilla and Andorra, all fees and associated taxes are borne by the buyer in accordance with current legal provisions. In this shipment, the amount of the invoice in euros will be taken as declared value for customs purposes. The amount of customs taxes varies in each country and must be paid in cash upon receipt of the shipment. Shipments to countries outside the European Union, the Canary Islands, Ceuta, Melilla and Andorra will be invoiced without VAT.


We inform the User that, as a consequence of carrying out maintenance work, in certain cases temporary interruptions may occur in the Website and therefore in the Services.

We also inform the User that, in addition to those indicated above, there is a wide variety of factors that may affect the Website and/or its quality, such as, by way of example but not limitation: environmental conditions, network saturation, connectivity , third-party software, etc.

Likewise, Menina Step Spain, S.L., may eliminate, limit or prevent access to its Website when technical difficulties arise due to events or circumstances beyond the control of Menina Step Spain, S.L., which, at its discretion, decrease or annul the levels of security or standards adopted for the proper functioning of the Website.

Through the following email address you can contact


The User will refrain from using the Website to carry out any illegal activity. In particular, but without limitation, the User will refrain from using the Website to:

  1. Impersonate the identity of other Users or third parties
  2. Falsehood in operations;
  3. Falsification of data; Y
  4. Any conduct that supposes a fraudulent act.

The User will not carry out any activity that may cause harm or harm to any third party as well as to Menina Step Spain S.L., and its operation and/or development.

In no case Menina Step Spain S.L. will be responsible for:

  1. Losses, damages or damages of any kind that arise from accessing and using the Website, including, but not limited to, those produced in computer systems or those caused by the introduction of viruses and/or computer attacks.
  2. The damages that the Users could suffer when an inappropriate use of this Website, and in any way from the falls, interruptions, absence or defect in telecommunications.
  3. The veracity, integrity or updating of the information that is not of our own elaboration.
  4. Of the information indicated by another source or of that contained in other websites through a hyperlink from the Website.
  5. Of the possible discrepancies that, on a transitory basis, may arise between the version of your printed documents and the electronic version of the same published on your Website.

The photographs and reproduced texts presenting the products are for informational purposes only.

The illustrative photographs of the products may differ from the actual appearance of the photographed items due to the filters and balances of the photograph. Menina Step Spain S.L., tries at all times to ensure that the colors and tones of the photographs on the website are as close to the actual appearance of the photographed elements, but cannot offer any guarantee in this regard.

Menina Step Spain, S.L., cannot be held responsible for damages, whatever their nature, both material and non-material or bodily, that could result from improper operation or use of the products marketed.

The responsibility of Menina Step Spain, S.L., will be limited, in any case, to the amount of the order and will not be compromised by simple errors or omissions that may have taken place, when all the necessary precautions have been taken in the presentation of the products. .

Menina Step Spain, S.L., cannot be held responsible by a client or a third party for indirect damages, operating losses or loss of profits occurred by any means, even if said damage, loss or prejudice had been foreseeable by Menina Step Spain, S.L. , or if its eventuality had been brought to your attention. Subject to the provisions of the preceding paragraphs, the responsibility of Menina Step Spain, S.L., by virtue of these general conditions may not exceed an amount equal to the sums paid or payable after the transaction that is at the origin of said liability, whatever the cause or form of the action in question.

Menina Step Spain, S.L., cannot be held responsible for the breach of the contract signed in case of depletion of stocks or unavailability of the product, force majeure, interruption of the activity or total or partial strike, especially of the services postal and means of transport or communications, floods or fire.

Menina Step Spain, S.L., acts as a service provider, so its responsibilities will not exceed its functions, and it will not be responsible for any impediments derived from banking entities or payment entities, in which case it will mediate as far as possible


Menina Step Spain, S.L., does not assume any responsibility derived from the links (links) that enable, through the Website, the User's access to benefits and services offered by third parties, provided they are unrelated to the Website. Therefore, Menina Step Spain, S.L., is not responsible for the information contained therein or for any effects that may arise from said information.

If any User or third party observes that such links may be contrary to law, morality or public order, they must inform Menina Step Spain, S.L., via email:


By virtue of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, all personal data provided through the corresponding forms while using the Website will be treated as provided in the Privacy Policy of the Website


Cookies are small data files that are stored in the terminal of the User visiting the Website and that contain certain information about the visit to it. The Website uses cookies solely for the purpose of facilitating the User's navigation and without in any case it being possible to associate such cookies with the specific personal data of the User or to identify the latter through them.
However, the User has the possibility, existing in most web browsers, to deactivate cookies. For this reason, we inform the User that we use our own and third-party cookies to improve their experience and our services, analyzing their navigation through the Website. By using and browsing the Website we consider that you accept its use. You can obtain more information in our Cookies Policy


We will notify the User of the changes in the Conditions of Use of the Website before they occur. If the User is not satisfied with the changes, they must stop using the Website. The use of the Website after the notification of the changes will imply the acceptance of the same by the User.


The applicable regulations require that part of the information or communications that Menina Step Spain, S.L. sends to the User be in writing. By accepting these Conditions of Use, the User accepts that most of Menina Step Spain, S.L. communications are electronic. Menina Step Spain, S.L., will contact the User by email or by posting notices on the Website. The User agrees to use this electronic means of communication and acknowledges that all notifications, information and other communications that Menina Step Spain, S.L. sends electronically comply with the legal requirements of being in writing.
For any query or incident, complaint or claim, related to the Services, the User may contact Menina Step Spain, S.L., by sending an email to the following address


The operation and use of the Website as well as these Conditions of Use are governed by Spanish law. To the extent permitted by law, Menina Step Spain, S.L., and the User, expressly waiving any other jurisdiction that may correspond to them, agree to submit to the jurisdiction of the Courts and Tribunals that are competent.

In compliance with the provisions of Directive 2013/11/EU of the European Parliament and of the Council, of May 21, 2013, regarding the alternative resolution of consumer disputes, and of Regulation 524/2013 of the Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters, we inform all Users that they will be able to carry out their claims in consumer matters through the online platform for online dispute resolution which can be accessed through the following link