Shipping Policy

SHIPMENTS TO PENINSULA

Shipping is free to mainland Spain.

For purchases during Black Friday promotions, special prices, or sales, the shipping cost will be €5 for deliveries within mainland Spain.

If the cart contains both a discounted product and a regular-priced product, the €5 shipping fee will be applied to the discounted product.

Deliveries within mainland Spain will arrive at their destination approximately within 48 working hours, with a maximum of 72 working hours. Please note that we do not make deliveries on Saturdays and Sundays, as they are not considered working days.

If your location is a small town, delivery may require an additional 24 hours.

It is very important that the customer provides correct delivery details: name, surname, postal code, and contact telephone number. Any incorrect information will be considered as a new shipment, and the customer will be responsible for the cost of the second delivery when the courier attempts delivery at the provided address.

Shipments to mainland Spain and Portugal are handled by Nacex agency (shipments to the Portuguese Islands are not available), and shipments to other countries are handled by Mail Boxes agency.

For discounted products, an additional €5 per pair will be charged starting from the second pair.

BALEARIC ISLANDS

  • The shipping cost to the Balearic Islands is 12€ 
  • An additional €5 per pair will be charged starting from the second pair.
  • The estimated delivery time is 1 week. 

CANARY ISLANDS

Shipments to the Canary Islands cannot be processed through the website. For more information, please contact info@meninastep.eu

CEUTA AND MELILLA

No shipments are made to Ceuta and Melilla.

EUROPEAN UNION SHIPPING:

  • For the rest of Europe, the shipping cost for 1 pair is 20€. 
  • An additional €5 per pair will be charged starting from the second pair.
  • The estimated delivery time is 5-7 days.
*No shipments are made to the United States, Canada, Puerto Rico, and South America. For shipments to these countries, please contact rocio@meninastep.com for South America and Latin America, and beatriz@meninastep.com.

In case of stock shortage or order modification due to high order volume on the website, we will contact the user before shipping the order to discuss a possible product exchange or wait for restocking. In the latter case, the timing depends on the production of new units.

For shipping costs of orders that the customer needs to receive in less time than indicated in this section, please consult info@meninastep.com. These costs will be paid by the customer without minimum purchase amounts, and payment for urgent shipping will be made via bank transfer to Menina Step Spain, S.L.'s account.