Returns & Exchanges
During the sale period and/or for discounted products, exchanges and returns will be borne by the customer.
The first exchange for orders to Peninsular Spain that are not discounted is free.
The period for exchanges and returns is 15 calendar days from the delivery of the order. The package must be picked up within this timeframe.
If you wish to make a return, you can request a pickup by calling +34 633 384 292 or by sending an email to clientes@meninastep.eu. Within 24-48 hours, we will contact you and send a courier to pick up the package to be returned.
The cost of pickup is €10 for Peninsular Spain for up to 2 items. From the third item, a charge of €5 will be applied for each additional item. You will not have to pay anything to the courier; this amount will be deducted from the refund to be made.